Protective film?

[Chisolm]

The top half of my video doorbell seems to have some protective covering on it. It got some scratches on it during installation, so I went to peel it off, thinking it was a film that came in packaging, but it is hard to peel. That makes me wonder if it's supposed to be there? If so, that's a horrible design, cause it has big scratches and looks TERRIBLE compared to the bottom half, which is all nice shiny black. What should I do?

[jguerdat]

Keep trying. There is a protective film applied for shipping and it should be removed. If you can't find a tab to start, just use fingernails to start lifting it up.

[HomeBrewRunner]

Were you ever able to get the film removed? Mine is the same way but it does not want to be removed.

[jguerdat]

These films can be a pain but definitely are removable.

[Lmayer77]

Were you ever able to remove that protective film or is that just part of it? I’m afraid the more I try to remove the worse it looks.

[jguerdat]

There was originally a film that covered the whole face from the factory. If that's removed don't attempt to remove anything else - it's a cover for the PIR sensor.

[mihen]

I want to figure this out too. Can someone please confirm if there is a removable film on the top half of my video doorbell? I’ve scratched it up trying to remove.

[jguerdat]

You did read my reply just above yours, right?

[HomeBrewRunner]

You also contradicted yourself so there's that.

[jguerdat]

There's no contradiction in making sure that the film that covers the WHOLE face is removed vs. trying to remove a cover for the PIR sensor.

[HomeBrewRunner]

Based on the original post and the picture they attached you said the film was removable. Now you are saying the opposite. That's a contradiction.

[mihen]

@Chisolm I hadn't seen your picture originally.  We are in the exact same boat. Hopefully someone with an installed video doorbell can verify one way or another.