Not receiving automatic alerts

[ubilal]

Hello,

we recently installed an Arlo wired doorbell camera and got alerts during the first day but not anymore. Alerts don’t show up in the feed and I get no notifications (they are enabled). If someone rings the bell I get the call, but no automatic alerts otherwise. 
I also don’t seem  to have gotten the Arlo secure trial that comes with the camera (doesn’t show up in my plans and it says home has “no plans”). Maybe this is related?

thanks,

Usana

[StephenB · Accepted solution]

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@ubilal wrote:

I also don’t seem  to have gotten the Arlo secure trial that comes with the camera (doesn’t show up in my plans and it says home has “no plans”).

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Are you in a country where Arlo offers subscriptions?

• https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

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@ubilal wrote:

we recently installed an Arlo wired doorbell camera and got alerts during the first day but not anymore. Alerts don’t show up in the feed and I get no notifications (they are enabled). If someone rings the bell I get the call, but no automatic alerts otherwise. 

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Do you see video when in the call? 

Also can you livestream the doorbell camera from the app?

Also, double-check that the camera is armed.

[ubilal]

Thank you! your response gave me a tip: camera was armed, but for some reason the "Armed at home" one had the rules removed. Once I added back the camera to the rules notifications started coming in. All working well 🙂

RE: trial. I bought it in the US (amazon) and use it in the continental US. I may be misinterpreting the app, but it says the following. I suspect the "Arlo Trial"  trial is in reality the Arlo Secure trial even though it says no plans under Arlo Secure. 

[StephenB]

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@ubilal wrote:

I suspect the "Arlo Trial"  trial is in reality the Arlo Secure trial even though it says no plans under Arlo Secure. 

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Correct.