Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Community

Join Now Sign in Help

Reply

My Arlo Video Doorbell worked fine for 1 day after install and then the visual went gray. It keeps detecting the motions from vehicles and people but the recording and live view is all gray.

The doorbell is directly wired up to a 16v 10va transformer. My house used to have a chime but it’s no longer wired in.

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks for the reply. It’s connected to a base. I ended up just removing the device and reinstalling it to the app and it fixed the problem. I’ll update this if it goes down again after 1 day of use.

View solution in original post

2 REPLIES 2

Try turning the power off and back on. How is the doorbell connected - direct to WiFi or to a base or hub? You can remove and resync the doorbell to see if that helps.

Thanks for the reply. It’s connected to a base. I ended up just removing the device and reinstalling it to the app and it fixed the problem. I’ll update this if it goes down again after 1 day of use.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.