New Arlo user questions

[JohnCNA]

I just got an Arlo Essential Wired doorbell today and set it up. 

When pressing the doorbell, my phone rings after a couple seconds but I have to 'accept' the call before it will actually show who's there? And then it will take at least 30 seconds for the live image to appear. Is this normal?  It also seems to be taking a long time to get motion notifications. I walked up to my front step and got the mail from the mailbox. The notification took a couple minutes to appear. 

Is this normal or do I have a problem somewhere?

I don't like the premise of having to 'answer' a video call before being able to see who's at the door. 

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[JohnCNA · Accepted solution]

Actually, I think I got the worst of it sorted out. Transformer was putting out 15.5vac under load so I replaced it with a 24v 20va transformer and it's working much better now.