My wired doorbell won't read the QR code

[vonava]

Hello all,

Just bought my house and it has Arlo video-door bell and  cameras. I am trying to set up the wired doorbell and sync with my wifi and phone but the doorbell won't read the QR code. Any suggesting or help will be greatly appreciated. 

[jguerdat]

First, did the previous owner remove the doorbell and cameras from their account? 

Can you pinch zoom the QR code when trying to read it? Sometimes taking a picture of the code and printing it out works better.

[vonava · Accepted solution]

Hello jguerdat, 

I found another conversation here with the Arlo-Community where they suggest to take the Arlo off the bracket, there is a tiny pin hole between the wires, press with a wire paper clip in there and hold for 10 seconds to reboot the Arlo Doorbell. It did work, now my door bell is connected to my wifi/cell phone and working. I greatly appreciate your help and suggestions, 

Best regards

https://community.arlo.com/t5/Arlo-Video-Doorbell/QR-code-won-t-scan/td-p/1750241