Mechanical chime only works on setting 'digital' in the app?

[Dionisus444]

Hi there,

I have a 24v mechanical chime which gives a ring as long as you press the doorbell.

After I installed the Arlo doorbell I had to select 'digital chime' in the app to get it working. When I selected 'mechanical' the chime didnt react.

Now I selected the chime on 'digital' in the app and put it on 1 sec of ringing. So it works. But I still was wondering why it doesnt work on 'mechanical' settings in the app?

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.