Low battery video doorbell

[Rhester]

I just installed a video doorbell less than three days ago and connected to power at the chime box per the instructions. I’m getting a low battery warning today. I did not realize the unit even had batteries. Ideas?

[JamesC]

Rhester,

This is likely due to the doorbell not receiving enough power from your transformer. Check your transformer voltage to make sure it meets the minimum requirements. Take a look here for more information on how to do this: How do I measure the voltage of my doorbell transformer?

JamesC

[Rhester]

Was able to get my hands on a fluke meter. Voltage reads 19.7 V. What is the next step? Battery is completely dead now

[JamesC]

Rhester,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC