Live View Pixelates After 8 Seconds on First Edition Wired Arlo Doorbell

[Freestyle22]

Hi everyone,

I’ve been having a frustrating issue with my first edition wired Arlo doorbell, and I’m hoping someone here can help or confirm if this is a known problem.

Here’s what’s going on:

• I have two brand-new first edition Arlo wired doorbells. One was installed and working flawlessly for over a year.

• Suddenly, the original doorbell froze during use. After resetting it and reconnecting everything, the problem started.

• Now, the live view preview in the Arlo app and on the PC dashboard stays crystal clear for about 8 seconds, then it becomes totally pixelated and unusable.

• Despite this, the recorded videos are always perfect with full HD, no pixelation, day or night.

• I swapped out the original doorbell for a brand-new identical unit, but the exact same live view pixelation issue happens.

• I’ve tried viewing the live stream on multiple devices, including a brand-new iPhone 16 Pro Max and PC, and it happens everywhere.

• I tested the live view while connected to my home Wi-Fi and also on cellular 5G data with Wi-Fi turned off on my phone with the same pixelation after 8 seconds on both networks.

• Transformer voltage was tested and within range.

• I factory reset the doorbell multiple times and re-added it to the Arlo app, but no improvement.

• I also tried different Wi-Fi settings, router checks, and app reinstallations with no luck

Has anyone else seen this live view pixelation after about 8 seconds with recordings remaining perfect? 

Thanks in advance for any help!

[ShayneS]

Hi @Freestyle22 

Thanks for the detailed info. Are you still experiencing this symptom? 

[Freestyle22]

Hi, thanks for the reply. Yes, I am still experiencing this problem, and the brand new unopened identical doorbell I installed has the same exact issue. 

[ShayneS]

@Freestyle22 Is it possible to pinpoint when you first started experiencing this pixelation symptom? 

Can you check for a firmware update for version: 1.21.1.0_16

This version is in a slow release phase, I want to see if this helps with the pixelation at all. 

[Freestyle22]

I had the camera for a year running flawlessly, bought in Oct of 23, then in late 24 the camera and app just froze. I couldn't restart, something glitched out. So I removed the doorbell from the app, reseated the wires to make sure they were on tight and the problem started from that day on. Crystal clear live view for 8 seconds then complete pixelation that pulses about every 2 to 3 seconds. My app firmware says 1.20.1.0_3_3814168_06 and when i hit the button it says no updates available. 

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible.

[Freestyle22]

Thanks for your help with this Shayne, I already got an email and will do a phone call with customer service tomorrow.

[ShayneS]

@Freestyle22 

Thank you for the update.