Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

[xinjing]

I want to enroll in arlo secure plan but I can't login my account. It always shows 'Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error' for several days. Any suggetions to solve this problem? Thanks.

[JamesC]

xinjing,

Are you seeing this error when using both the web client and mobile app? In what country are you located?

JamesC

[xinjing]

Just web browser, and I am in MD, US.

[JamesC]

xinjing,

Are you using a VPN? If possible, are you able to test from a different network to see if you still experience the same issue?

JamesC

[Seinafo]

I’m the exact same and it’s so frustrating. In New Zealand. Arlo is useless and doesn’t even have a direct contact email to try and fix

[xinjing]

I turned off the VPN and still had the same problem, but there was no problem logging in with the web browser on the phone, so I used the phone to enroll the security service

[xinjing]

I have no problem logging in with the web browser on my phone, you can try it.

[JamesC]

Seinafo,

Are you experiencing this issue when using the mobile app? As mentioned here, if you log in using the browser, do you still experience the same behavior?

JamesC