Essential Wired Video Doorbell not working with mechanical chime

[Linsey]

During setup the mechanical indoor chime worked. After setup was complete, the video doorbell seems to work correctly, but the indoor mechanical doorbell doesn't ring. When I remove the mechanical doorbell cover, the bell "plunger" moves slightly, but not enough to ring the bell?

[StephenB]

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@Linsey wrote:

During setup the mechanical indoor chime worked. After setup was complete, the video doorbell seems to work correctly, but the indoor mechanical doorbell doesn't ring. When I remove the mechanical doorbell cover, the bell "plunger" moves slightly, but not enough to ring the bell?

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Is the power kit installed?   Also have you checked the power kit switch (it should be in the "O" position - "X" is bypass, which bypasses the chime).

It could also be the transformer not being quite up to the task, but I'd check the power kit first.

[Linsey]

The power kit is installed and in the "o" position. I checked the transformer, and it is at 20 volts.

Is there a way to check the power kit? The video doorbell seems to work except for the indoor mechanical chime?

Thanks,

Linsey

[StephenB]

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@Linsey wrote:

Is there a way to check the power kit? The video doorbell seems to work except for the indoor mechanical chime?

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You could briefly disconnect the power kit. If the chime doesn't buzz or continuously chime, you could test the doorbell without it.