Essential Wired Video Doorbell AVD1001 - No video when someone is pressing button

[psimone]

When someone press button on doorbell, call arrive on Smartphone, but no video....only audio.

Smartphone is a Samsung A23 - Android 14

[JurekT]

Buongiorno @psimone,

benvenuto nella nostra community!

Qual è la potenza del segnale Wi-Fi del tuo Video Doorbell?

Ti invito gentilmente a fare uno speedtest della tua connessione Internet e a riferirmi la velocità upload che riceverai.

English version:

What is the Wi-Fi signal strength of your Video Doorbell?

Please perform a speedtest of your Internet connection and report to me the upload speed you will get.

Distinti saluti,

Jurek
Team Arlo

[psimone]

My upload speed is 3,89 ...

I've set video resolution to 720 x 720 and I have no problem if i connect to my doorbell via app...I can see who is at the doorbell and have full duplex audio with no problem. The only problem is when someone ring the phone and I answer at the call.....screen remains black

[JurekT]

Buongiorno @psimone,

grazie per la risposta.

Potrebbe confermarmi la potenza del segnale Wi-Fi nel Video Doorbell?

Quali altri dispositivi sono connessi alla connessione Internet, in aggiunta al Video Doorbell?

English version:

Could you please check the strength of the Wi-Fi signal in the Video Doorbell?

Are there any other devices connected to the Internet connection, in addition to your Video Doorbell?

Distinti saluti,

Jurek
Team Arlo