Arlo|Smart Home Security|Wireless HD Security Cameras

Doorbell stops recording when call decllined

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kirbdoc
Tutor
Tutor

Another thing I have noticed is that if I get a call from the doorbell button being pressed if I decline the call it stops recording despite ongoing motion.  Is there a way I can keep it recording despite declining the call?  If I accept the call it continues recording.  In silent mode it stops recording as soon as the button is pressed.

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kirbdoc
Tutor
Tutor

Subscription is up to date.  Full wifi strength to the hub.  18 V measured at the doorbell

kirbdoc
Tutor
Tutor

Any Ideas?  Chat support was no help.

JamesC
Community Manager
Community Manager

kirbdoc,

 

A new version of the Arlo mobile app is available from the app store. Do you experience this behavior after installing the latest version of the mobile app?

 

JamesC

kirbdoc
Tutor
Tutor

No, still stops recording when the call is declined.  Actually with the new update I can no longer watch any door bell video recorded with night vision.  Works fine on the computer or wife's I phone.

JamesC
Community Manager
Community Manager

kirbdoc,

 

What model and OS version is your mobile device?

 

JamesC

kirbdoc
Tutor
Tutor

Samsung s10   android Version 10  baseband version G973USQS3DTDC

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