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datadrifter
Tutor
Tutor

How do I program my video doorbell so that it rings (mechanical) but does not trigger a notification phone call? There is a Silent Setting but that turns off everything include the mechanical doorbell. 

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Neal_ArloPLM
Arlo Employee Retired

@datadrifter   If you are on iOS, please check that you have latest version of the app, 2.14 (72). If on Android, check that you have version 2.13.1_27040.

 

From within the app, when you enable Silent Mode in the Video Doorbell device settings, you have the option of Silencing:

   1.  Incoming Call

   2. Traditional Chime

   3.  Arlo Chime (if connected to a base-station and paired)

 

Note, when Silent Mode is first enabled, all three of the above are turned off.  You can then selectively ENABLE which chime or incoming call you would still like to receive.

 

Thanks,

Neal

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