Doorbell only sends motion alerts, no people or vehicle alerts and sound no longer works

[Promogirl]

I installed my doorbell in May. Everything worked perfectly. I noticed two weeks ago as someone was casing my home that the alert I received was for “motion” not person. Since then I have noticed that the only alerts I receive are motion. I can stand in front of the doorbell and it only acknowledges “motion.” I am also having a secondary issue with sound. When someone pushes the doorbell, my phone rings but now when I answer it all I get is static and the person at the door doesn’t hear anything. What is wrong with my doorbell?

[JamesC]

Promogirl,

Do you have an active subscription? Check your subscriptions and make sure your doorbell is participating in an Arlo Smart plan.

JamesC

[Promogirl]

Hi, yes I do have a subscription. And per my app, everything is selected.

[JamesC]

Promogirl,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC