Doorbell not synching with app

[darkarena]

I am stuck and your support sucks. I would have purchased premium, but I need a camera for that. I don’t have a camera because it won’t work.

My Arko doorbell is hooked up correctly. I’m connected to my wireless mesh, device connects but app can’t see it. I tried using an extender with 2.4Ghz and same thing. I reset the device and tried both. Same thing. The device is connected and it gets assigned an IP address, but I can discover.

The only thing weird is my network uses a network make of 255.255.254.0. HELP! I may need to return this.

[StephenB]

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@darkarena wrote:

The only thing weird is my network uses a network make of 255.255.254.0.

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Do you mean the subnet mask?  Or are you saying that you are using 255.255.254.x addresses on your network?

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@darkarena wrote:
My Arlo doorbell is hooked up correctly. I’m connected to my wireless mesh, device connects but app can’t see it. 

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Can you try turning off the mesh satellites, and only use the main router's WiFi?  Note you'd turn them back on if pairing is successful.

[darkarena]

Yes network mask. Sorry. Made a typo.

I’ll try turning off the satellites on the mesh, but it didn’t work when I hooked up to my non-mesh network either. Still I’ll try it.

[luckyfinch]

Did you get it working?