Doorbell not recording

[BCQ]

I have a wired video doorbell connected through a SmartHub base station. (Ultra camera, too) The doorbell randomly stops recording activity. If the bell is pressed, I get the notification to my phone. It will record if I answer the notification. It will not record if I decline it or do not answer it. It also is not recording motion. I have changed nothing. My plan is active, my settings are set to record video if motion is detected.

From 2/17 -2/23 the doorbell would only record if I answered the phone notification after someone rang the bell.  The 24th, it began recording everything again. It has dropped off two more days now. I have changed nothing.  I have not done anything either before it stopped recording nor to try and fix the issue.  Arlo is stupid expensive.  And while they should be dummy proof, even if I am a dummy, I haven’t changed a single thing with the system. 

If the responses to reset anything, OK. Then what? The point to these things is to surveil when you are not home. I do not check my library with any regularity to alert me that is not working. How would someone reset it if they are away for an extended period?

Thank you.

[JamesC]

BCQ,

If you're using the default "Armed" mode, the doorbell should produce a recording when it detects motion. You could try creating a new custom mode to test if you still experience the same behavior.

If you live stream, are you able to manually record? Does the recording arrive in the library?

JamesC

[BCQ]

Thanks for the reply, JamesC. It is set to default auto. Correct, it should record. The problem is that it randomly, stops/does not record, for days at a time. Including, when the doorbell is pressed. The few times, I have answered the notification, the recording has gone to the library. When I do not answer, there is no recording. Other times it works as advertised. Completely unacceptable.

I do not live stream. I am not even sure I know how to do this. Regardless, it is incredibly frustrating that it is not recording. I have had to reset my devices more than once in the relatively short time that I have been using them.

[JamesC]

BCQ,

If you're continuing to experience this issue, I encourage you to reach out to the support team here, to investigate further: https://www.arlo.com/en-us/support/contact.aspx

You will find several options for contacting support in the provided link.

JamesC

[BCQ]

Thank you, I will.

[lcashmack]

I recently started experiencing strange recordings when motion activated. About 2 weeks ago, it stopped recording short motion activated periods. It used to show a total video time, I.E. 9:56am 0:15 Person. Now i get the time of day, but the duration says something like 362:34:24 Person. When you select that event i essentially get a snapshot and no video.

[Cw2000]

I’m having same issue. Arlo, any suggestions?