Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Doorbell lost connection and won’t reconnect

Reply
Discussion stats
  • 1 Reply
  • ‎2020-12-14 05:51 PM
  • 1522 Views
  • 0 Likes
  • 2 In Conversation
Lightbringerart
Follower
Follower
‎2020-12-14 05:51 PM
Hi,
Installed the video doorbell yesterday, it worked great. Then the next morning it would not connect. I reset it and removed from the app and it will not connect. I have tried over and over. The base station was reset as well. Still nothing. Reset the wifi too. The other cameras work so I know the base is working.
Labels:
0 Likes
Reply
Message 1 of 2
1,522
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2020-12-15 10:10 AM

Lightbringerart,

 

What LED behavior are you seeing on the doorbell?

 

When you say you reset the doorbell, did you factory reset as instructed here: How do I reset my Arlo Essential Video Doorbell?

 

JamesC

0 Likes
Reply
Message 2 of 2
1,513
Discussion stats
  • 1 Reply
  • ‎2020-12-14 05:51 PM
  • 1523 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.