Doorbell is not triggering the chime

[Kinga66]

When the door bell is pressed it no longer activates the chime, but instead screeches a high pitch sound continuously for 5 minutes. Does anyone know what could be wrong ?

[StephenB]

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@Kinga66 wrote:

When the door bell is pressed it no longer activates the chime, but instead screeches a high pitch sound continuously for 5 minutes. Does anyone know what could be wrong ?

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Is this a traditional chime?  Or one of the Arlo chime models?

[Kinga66]

I am not sure of the differences, but i would guess the traditional

[jguerdat]

Traditional means your old wall mounted chime that's connected the same wires as were used for the old doorbell button. The Arlo chime is an add-on that plugs into a wall plug and you use the app to set it up in your account.

[StephenB]

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@Kinga66 wrote:

I am not sure of the differences, but i would guess the traditional

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The Arlo chimes are wifi-connected and plug into a power outlet.  You'd certainly know if you had one.

Try taking down the doorbell, and touching the two wires together.  See if you get the same screech or not.  If you do, then the problem is either with the chime or the transformer (and not the doorbell).

[Kinga66]

In that case i  have the wifi chime. That is currently showing offline and i cannot get that to work. But i am not sure it is part of same issue. I will try to put two wires together and activate the door bell see if it does same thing

[jguerdat · Accepted solution]

Touching the wires won't help if you have the Arlo chime. That's for the traditional one.

If my chime is offline, I just remove it from the plug and plug it back in. Have you tried that to see if it helps? You may want to use this procedure to reset the chime and start fresh:

https://kb.arlo.com/000061879/How-do-I-factory-reset-my-Arlo-Chime-or-Chime-2

[Kinga66]

So getting chime back online has fixed issue. thank you !!!