Doorbell dead avd2001

[Booboocraig69]

I have done all the recommended things to get my bell working .. have charged for 48hrs and my bell is still dead

[jguerdat]

We need a lot more details. Charging takes ~6-7 hours and turns the LED from red during charging to green when charged. Do you see that?

[Booboocraig69]

We charged the battery for over 24hrs and have even bought a new battery and charged it … the doorbell still doesn’t work ….
The battery is green after charging we place it in bell (doesn’t light up ) take battery out and when you plug it in it’s back on red

[jguerdat]

That's normal but it should turn green fairly quickly, maybe in a minute or two.

Anyways, I don't think the battery is the issue. Tell us about the doorbell, process you've used, what you've tried and what you see.

[Booboocraig69]

We have reset the doorbell and nothing happens … press button on doorbell for 10+ seconds nothing

[jguerdat]

You may need to hold the little button for >15 seconds to cause the reset to happen. When you do that, does the ring start flashing on the doorbell button?

[Booboocraig69]

Have tried holding for 15 seconds and nothing the bell is totally dead

[StephenB]

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@Booboocraig69 wrote:
Have tried holding for 15 seconds and nothing the bell is totally dead

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Is it still under warranty?

[Booboocraig69]

Hope so it’s a year old

[StephenB]

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@Booboocraig69 wrote:
Hope so it’s a year old

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Warranty is 12 months, so I suggest contacting support ASAP.  Use the options in the app - googling support will likely lead you to a scam support site.