Doorbell alerts but no video in the library

[Angelah120]

The past two or three day I am getting motion alerts on my video doorbell but when I go to view them in the library there is nothing there. I also have two other cameras but they are not doing this just the doorbell. Is anyone else having this issue? Or know how to fix it?

[Lorinda]

Same!! How do we get recordings now?

[StephenB]

Has the trial subscription expired?

[Angelah120]

Yes it has on all my cameras

[jguerdat · Accepted solution]

All cameras newer than the Pro 2s require a subscription to record to the cloud. If the doorbell is connected to your base/hub local storage can be activated so you have those recordings without a subscription.

[Angelah120]

I put it on my smart hub and still nothing in the library. I am guessing since my trial is up it will not store unless I pay monthly. If I would have known this I would not have bought it.

[StephenB]

---

@Angelah120 wrote:
I am guessing since my trial is up it will not store unless I pay monthly. If I would have known this I would not have bought it.

---

Yes, as I said it requires a subscription for cloud storage.  FWIW, that is printed on the box (twice I think).

[Frank2]

I am also having this same issue with the video doorbell. I don’t care about cloud storage but would like the videos to be stored in the hub library like the other cameras. Can’t I do that without a subscription?

[JamesC]

Frank2,

By default, Arlo devices are set up to store content to the cloud. To utilize local storage, you must set it up. For more information, take a look here: How do I set up local storage backups on a USB device using my Arlo base station?

JamesC