Doorbell Display Issues on Nest Hub

[cjpennington]

Hi everyone,

I have just installed 3 Pro 4 cameras and the wireless video doorbell. I can view all the camera feeds in the Arlo app and the Google Home app but on the Nest Hub I can only see the images from the Pro 4 cameras but the doorbell just comes back with a message that says the camera is offline.

When I click on the Pro 4 cameras on the Nest Hub and Arlo logo comes up before the video image displays. But when I click on the Doorbell no logo comes up, there is a small purple rotating timer type image and then the offline message.

I have tried unlinking and then linking all the cameras back, restarting both the doorbell and the Nest Hub, adjusting video resolutions and everything else I can think of.

Any pointers would be gratefully received.

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[cjpennington]

Thank you Shayne, will do.