Case #41654494

[hypersnd15]

I have been waiting for a supervisor to contact me for nearly two full months. This is the most worst customer service ever. I have a known issue that’s been troubleshooted by Arlo tech support. I have an RMA Pending and you all want ME to pay more money to send you a defective product back.  It’s your poor product that’s the cause. It was brand new when I started experiencing this issue, it should be on your company to make this right.

[JamesC]

hypersnd15,

I've escalated your support ticket and requested a status update. An agent will reach out to you with more information as soon as possible.

JamesC

[hypersnd15]

I have not got the answer needed.  I received my replacement device and it's still having the same issue.  I'm not sure what's going on.  But I am about to switch to Ringdoorbell if we can't figure this out.

[Slolearner]

Good Luck!

I opened a case in April (Case Number: 41599266) and even updated it with the recorded steps (including screen shots) to reproduce, and I haven't received any replies.