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I have an Arlo Video Doorbell which I have been using for three months with the free trial plan. The trial has expired and I have been trying for days to set up an Arlo Smart Premier Single Camera subscription and cannot get it to work. I put in all info in the "Enter your payment information" page and when I click on the green update payment Info button an Arlo square comes up saying please wait then the Confirm Payment button turns gray and nothing else happens. I called in to support and was told to try a different browser. I have tried Chrome, IE, Edge, Firefox, and Safari with multiple active credit cards and none worked. Could someone help me out with this and tell me the secret to activating a subscription.
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I just tried using Paypal and it also did the exact same thing.
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Pcub,
I've escalated your open support ticket detailing this issue. An agent will be reaching out to you with a status update as soon as possible.
JamesC
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