Cannot sync door bell

[Vincent2166]

Hi all,

My doorbell suddenly stopped working today (25/01/22). The last time it worked was Saturday (22/01/22).

I have tried resetting the doorbell and resyncing it with my account, however it does not detect the doorbell. But when it does detect and connect, I can finish setup on my phone but the device is still in the connecting stage (flashing white lights) which continues even when I have finished the setup on the phone. When I go back to my arlo account the device still says offline and does not work

Any idea what's happening ?

[jguerdat]

Remove the doorbell from Settings, My Devices if you haven't already done that. Try the reset procedure:

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Did that help?

[Vincent2166]

Yes, tried the instructions there, still no luck. The doorbell has been added the last few times but when I try to access the camera it always says that it cannot detect the smart hub

[jguerdat]

If the voltage at the doorbell checks out according to Arlo's specs, it sounds like a faulty doorbell. You need a subscription of any sort to contact support for a replacement. Use Settings, Support to access support.

[Vincent2166 · Accepted solution]

Somehow it worked today when I was resyncing it with help of the support team. Not sure if they did anything on the backend