Can't add Arlo Video Doorbell to any of my Custom Modes

[GBMaryland]

I installed an Arlo Doorbell, only to discover that I can't add it to any of my Custom Modes.

I purchased this doorbell to replace a camera I had over the front door... only to find out that it's not a replacement for a camera... AS IT CAN'T BE ADDED TO CUSTOM MODES.

Awesome, am I missing something, or did Arlo just screw me?

[jguerdat]

Is this connected to WiFi or a base/hub? Do you mean that you can't add the doorbell to a custom mode by itself or for one created for cameras connected to a base/hub?

[jsaus63304]

You must connect the doorbell to your base station first, not WiFi.  I added mine to my other cameras and custom modes work just fine.

[Kater-tot]

I’m having the same problem. It shows up under the basic “armed” mode, but when I try to add it to my custom modes, it’s not in the list.

[JamesC]

Kater-tot,

How is your doorbell synced? Is it connected directly to your home router or is it synced to an Arlo Base Station or SmartHub?

JamesC

[Kater-tot]

I believe it’s connected to our base station.