Can not get subscription for set up. Trouble ticket set up Feb 5 but no solution.

[BP13x]

Need to set up video doorbell subscription but after numerous calls, I’m told many have this error and they will notify me when corrected.  But so far no response.

[ShayneS]

Thank you for providing your feedback. Please send me a direct message so we can further investigate this issue you are experiencing. 

[BP13x]

My ticket is 42270879.  I am trying to set up single camera subscription for doorbell. System will not submit payment. I get the same error on iPhone, iPad, and computer.  I have tried on Safari and Chrome.

I have Pro 2 other cameras and am fine with the free storage of one week.  But I’m told I must have subscription for doorbell if I want video storage.  My free subscription runs out Mar 8.

and yes my credit card is good.  I use it frequently with no issue.

[ShayneS]

Do you have a screenshot of the error message so I can take a look?

Thank you

[BP13x · Accepted solution]

Problem corrected Mar 2