Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Reply
Discussion stats
  • 4 Replies
  • 589 Views
  • 0 Likes
  • 2 In Conversation
BP13x
Aspirant
Aspirant

Need to set up video doorbell subscription but after numerous calls, I’m told many have this error and they will notify me when corrected.  But so far no response.

1 ACCEPTED SOLUTION

Accepted Solutions
BP13x
Aspirant
Aspirant
4 REPLIES 4
ShayneS
Arlo Moderator
Arlo Moderator

Thank you for providing your feedback. Please send me a direct message so we can further investigate this issue you are experiencing. 

BP13x
Aspirant
Aspirant

My ticket is 42270879.  I am trying to set up single camera subscription for doorbell. System will not submit payment. I get the same error on iPhone, iPad, and computer.  I have tried on Safari and Chrome.

I have Pro 2 other cameras and am fine with the free storage of one week.  But I’m told I must have subscription for doorbell if I want video storage.  My free subscription runs out Mar 8.

and yes my credit card is good.  I use it frequently with no issue.

ShayneS
Arlo Moderator
Arlo Moderator

Do you have a screenshot of the error message so I can take a look?

 

Thank you

BP13x
Aspirant
Aspirant
Discussion stats
  • 4 Replies
  • 590 Views
  • 0 Likes
  • 2 In Conversation