Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Billing Question

Reply
Discussion stats
  • 1 Reply
  • ‎2024-02-29 08:04 AM
  • 608 Views
  • 0 Likes
  • 2 In Conversation
cragar55
Follower
Follower
‎2024-02-29 08:04 AM
I was just billed a monthly fee of $7.99. The number shown on my credit card billing statement is Netgear, and there is no option for Arlo support. I don't know who to call or contact, and I 've tried everything I can think of. Any ideas? Thanks!
0 Likes
Reply
Message 1 of 2
608
1 REPLY 1
StephenB
Guru Guru
Guru
‎2024-02-29 08:20 AM
@cragar55 wrote:
 there is no option for Arlo support. 

You are entitled to phone support if you have a subscription.  Don't google for a number, that generally will lead to a scam support site.

It's available from 6 am to 6 pm US Pacific time.  

 

If you are thinking that you want to drop the subscription, you should know that cloud recordings and activity zones both require one.

0 Likes
Reply
Message 2 of 2
605
Discussion stats
  • 1 Reply
  • ‎2024-02-29 08:04 AM
  • 609 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.