Arlo video not working when answering doorbell

[LJeanR]

I'm reposting what seems to be a very common issue with the Arlo wired video doorbell. The video works fine until the doorbell is rung. When I try to answer it on my phone I cannot see any video, just a gray screen. The doorbell then asks for a message to be left because no one answered the door.
I can see that from 2019 this has been an issue. I have gone through all the steps suggested by James, the community manager as well as suggestions from the ARLO users.

Can someone please tell it to me straight - do I send the doorbell back, as it is still under warranty, or is there actually a fix that does not include reducing the video resolution, removing and reinstalling the app, resetting the doorbell back to factory settings and setting it up again - none of those things has solved the issue.

[JamesC]

LjeanR,

Given the troubleshooting steps you've mentioned, I encourage you to reach out to the Arlo Support team to investigate the issue further. You can find support contact options within the Arlo Secure mobile app under Settings > Support.

JamesC

[LJeanR]

James,

I spent over an hour on the phone with technical support to end up with being told this is a known issue and the engineering team will get back to me within 24-48 hours. That was 6 days ago. 
Why is this still an issue and how do Arlo customers go about receiving a refund under the product warranty? 
Clearly this isn’t something Arlo can fix, it’s been 4 years since these posts started. And quite frankly, I wish Arlo was more upfront and stopped selling these doorbells that are useless.