Arlo doorbell disconnects from WIFI - constantly requesting IP

[Kevh408]

Hi,

My Arlo wired doorbell has a recurring issue. It loses conectivity and doesn't reconnect.

When checking the LAN DHCP Log on my Verizon G3100 router, I can see that Arlo is constantly requesting for an IP address via DHCP Discover:

2022 Jun 13 07:18:58 [LDHCP] DHCPACK on 192.168.1.153 to a4:11:62:3d:xx:7b (AVD1001) via br-lan
2022 Jun 13 07:18:58 [LDHCP] DHCPREQUEST for 192.168.1.153 (192.168.1.1) from a4:11:62:3d:xx:7b (AVD1001) via br-lan
2022 Jun 13 07:18:58 [LDHCP] DHCPOFFER on 192.168.1.153 to a4:11:62:3dxx:7b (AVD1001) via br-lan
2022 Jun 13 07:18:58 [LDHCP] DHCPDISCOVER from a4:11:62:3d:xx:7b (AVD1001) via br-lan

Appreciate support on this.

[Dannybear]

As a workaround, try fixing the IP address for the camera on the router.

[Kevh408]

I went into my router settings and made the Arlo device IP static, however the Arlo is still constantly pinging my router for an IP and still disconnecting. Any other suggestions?

"a4:11:62:3d:xx:7b" is the Arlo

2022 Jun 14 16:32:40

DHCPACK on 192.168.1.153 to a4:11:62:3d:xx:7b via br-lan

DHCPREQUEST for 192.168.1.153 (192.168.1.1) from a4:11:62:3d:xx:7b via br-lan

DHCPOFFER on 192.168.1.153 to a4:11:62:3d:xx:7b via br-lan

DHCPDISCOVER from a4:11:62:3d:xx:7b via br-lan

[StephenB]

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@Kevh408 wrote:

I went into my router settings and made the Arlo device IP static, however the Arlo is still constantly pinging my router for an IP and still disconnecting. Any other suggestions?

"a4:11:62:3d:xx:7b" is the Arlo

2022 Jun 14 16:32:40

DHCPACK on 192.168.1.153 to a4:11:62:3d:xx:7b via br-lan

DHCPREQUEST for 192.168.1.153 (192.168.1.1) from a4:11:62:3d:xx:7b via br-lan

DHCPOFFER on 192.168.1.153 to a4:11:62:3d:xx:7b via br-lan

DHCPDISCOVER from a4:11:62:3d:xx:7b via br-lan

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Just wondering - is there another DHCP server (perhaps another router) on the network?

[Kevh408]

No, just one router.

[StephenB]

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@Kevh408 wrote:

No, just one router.

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Ok.

Per RFC2131:

DHCPREQUEST - Client message to servers either (a) requesting offered parameters from one server and implicitly declining offers from all others, (b) confirming correctness of previously allocated address after, e.g., system reboot, or (c) extending the lease on a particular network address.

Under normal circumstances, (c) would be the main reason for getting these messages.  Do you know how often they are being sent?

[Kevh408]

The Arlo doorbell has been sending the messages over 3000+ times per day. As a comparison, my IPad sends the message about 2 times a day.

[StephenB]

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@Kevh408 wrote:

The Arlo doorbell has been sending the messages over 3000+ times per day.

So perhaps every 30 seconds? Which sounds too fast to be simply extending the lease.

Each reconnection (after a connection drop) would result in new request.  Have you double-checked the signal quality in the app?  

If you get a ping tool, you'd be able to see any connection drops (pinging 192.168.1.153).

https://sourceforge.net/projects/gping2/files/gping2/ is one free tool you could use.

[Kevh408]

I wasn't able to get the ping tool to work. I tried pinging from my router and it failed occasionally. The doorbell is roughly 30 feet from the router (well within range), I've tried two different routers and same problem. I don't see anything in the app that lets me check signal quality. Could the doorbell hardware be defective?

[StephenB]

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@Kevh408 wrote:

 I don't see anything in the app that lets me check signal quality.

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All Arlo has for that is the number of bars you see on the wifi icon.

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@Kevh408 wrote:

Could the doorbell hardware be defective?

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That can't be ruled out.  But I don't think you've ruled out signal yet either.  Is there anything on the path that could impair the signal (pipes in the wall, etc).

[Kevh408]

There is a wall between the router and the exterior doorbell. No pipes are in that wall.  I live in a brick home. Other devices work fine on wifi at much further distances than the doorbell, so I don't think there is a signal issue from the router.

[StephenB]

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@Kevh408 wrote:

There is a wall between the router and the exterior doorbell. No pipes are in that wall.  I live in a brick home. Other devices work fine on wifi at much further distances than the doorbell, so I don't think there is a signal issue from the router.

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If you have a subscription, then you have phone support.  It might be time to try that.  Go into the support area of the app, you'll find the phone option there.