Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo door bell will not connect Model# avd2001

Reply
Discussion stats
  • 1 Reply
  • ‎2022-09-10 10:26 AM
  • 715 Views
  • 0 Likes
  • 2 In Conversation
jnohs
Follower
Follower
‎2022-09-10 10:26 AM

I have 2 base stations with 9 cameras in 2 different states in America. I tried connecting the door bell to both systems,. When I go to connect the door bell I get a promt saying i need to connect the door bell to the router to install a firmware set up. and the unit will nnot connect. 
Model# avd2001

I can get the door bell to scan the qr code on the phone, I hear a ring and then nothing. 

I currently have 2 different base stations That are working 9 cameras so i do not know what's up. 

Labels:
0 Likes
Reply
Message 1 of 2
715
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2022-09-11 07:08 AM

Try resetting the doorbell.

 

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

0 Likes
Reply
Message 2 of 2
695
Discussion stats
  • 1 Reply
  • ‎2022-09-10 10:26 AM
  • 716 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.