Arlo Wired Doorbell won’t sync

[gg138]

I have two Arlo wired doorbells and one came unsync’d this morning and couldn’t find the wifi network. I tried reinstalling it from the app, and it won’t give me the blinking sync ring. It also won’t read the QR after that step (not that I really expected it to if it wouldn’t even go into pair mode). Any ideas?

[StephenB]

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@gg138 wrote:
 I tried reinstalling it from the app, and it won’t give me the blinking sync ring.

Did you try resetting it?  https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

[gg138]

Hi Stephen- thank you for your reply! I did try pushing the little tool into the pinhole that’s between the two contacts. I’m not sure that did anything, though. I’ll try it again, though - thanks! I hope that works!

[gg138]

Hi again. I tried resetting it, but I never got the blinking light ring. The light ring will light up when something is in front of it, but I can’t get it to blink by resetting or putting into pairing mode.

One thing I just thought of - we had a power outage for a couple of minutes yesterday. Could that have caused a problem?

[StephenB]

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@gg138 wrote:

One thing I just thought of - we had a power outage for a couple of minutes yesterday. Could that have caused a problem?

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It could have caused it (though of course the system should have recovered).