Arlo Wired Doorbell Camera died

[gjaax]

My doorbell camera is just over 2 years old and it did not survive the latest freeze here in Houston, TX. Customer support has been terrible, only bot chat is available. Any advice on what to do? I have a Ring doorbell camera on there now, but I would like to stay with the Arlo architecture. Thank you.

[jguerdat]

You're out of warranty so no replacement can be offered. You'd have to buy a new one.

FWIW, I live in Rochester, NY and the doorbells have survived many/extended freezes so it's unlikely that was the cause. Doesn't really matter - it seems dead.

If you have a subscription, you can contact support in the same way you used the chatbot - Settings, Support and choose your doorbell. It's also possible you could remove the doorbell from your account, reset the doorbell and set it up again.

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

[gjaax]

Thank you for the response. I'm done with Arlo as a company for several reasons. 
it’s very frustrating when a company will not answer phone calls and requests for repair and troubleshooting.