Arlo Video Doorbell does not connect. What do I do?

[mboru]

I have the Arlo camera and it worked well, slow connecting by time the camera connects the person already left,. But it does the job for after the fact. So I thought I would try the door bell, will the arlo door bell will not connect, was on hold for 1 hour 49 min 2 person in line and 2 hour 30 min someone finally answers I say hello they say hello and hang up, me no no no back on the phone, 1 hour later still on hold writing this ....
My doorbell does not connect, Best Buy won’t refund my money

What do I do

[jguerdat]

Tell us full details about how you're trying to connect. WiFi or base/hub (which one)? Have you checked your transformer for proper voltage/current capability? WHere does the install fail? Have you tried the reset procedure shown in the FAQ in the support area here?