Arlo Video Doorbell disconnects current active call when it rings.

[rsteele72]

Video doorbell installed this week.  It is great!  One issue I have come across is when I am on my phone and someone rings the doorbell, it hangs up on my current call immediately.   I can not find anywhere in the settings to change this feature, thus rendering the doorbell useless because I am dropping calls because of it.   I have temporarily disabled the doorbell so that I do not continue to hang up in the middle of calls.  Phone is Iphone x. 

[JamesC]

rsteele72,

I will reach out to you in a private message to gather more information on this issue.

JamesC

[rsteele72]

I have found the issue.  This has been resolved.  My wife and my son had not loaded current IOS updates.  This issue was resolved in IOS update 13.2.3.  I spoke with Arlo Tech Support.  They quickly informed me how to correct the issue.  

[JamesC]

rsteele72,

Thank you for letting us know how you were able to resolve the issue

JamesC

[Hogman]

I have all the updates and current OS on iPhone and ipad.  Still disconnecting and not able to answer, lots od delay and static. 

[JamesC]

Hogman,

What model are your iOS devices and what version of iOS are they running?

JamesC

[Hogman]

I am using Apple XR phones 8Plus And iPad Pro and Air 2. All running iOS 13.3 current update.

[JamesC · Accepted solution]

A firmware update was released for Arlo Video Doorbell resolving several bugs improving stability and performance.

Arlo Video Doorbell - AVD1001 -1.14.0.0_436_2024c80_f57463b 28th January 2020

Are you still experiencing issues after this update?

JamesC