Arlo Video Doorbell Flashing White Fast

[mykolgzy]

After installing the doorbell and returning the power the device flashes white fast. It never turns solid white to start the QR code read.

I've tried:

• Resetting the device (pin in the back for 15 seconds)
• Powering off the device for 15 minutes
• Forcing the router to use 2.4 Ghz
• Reading the community posts for any ideas
• Contacting Customer Service (But unable to for a new device?! WTH)

[StephenB]

---

@mykolgzy wrote:

• Contacting Customer Service (But unable to for a new device?! WTH)

---

@JamesC or @ShayneS might be able to assist there.

However, it might be faster/easier to exchange the doorbell with the seller.

Just to clarify - are you getting to the point in the install where the doorbell scans the QR code?  Or are you seeing it flashing immediately when you restore power?

[ShayneS]

Have you tried reaching out via the Arlo Mobile App by navigating to Settings/System/Support?

[mykolgzy]

Hey guys. Thanks for the response. I think the doorbell defeated me and I ended up returning the device. It was getting stuck between power and scanning. Didn’t get an amber but I also didn’t get a solid white light and I never pushed the button. It was just flashing a white light rapidly.

[mykolgzy]

I did call support. I had to pay $10 to reach a person since I couldn’t get my free trial activated and then after an unsuccessful instead I asked if they would refund the charge since I was going to return the device. They refused.

I used to really like Arlo but the customer support phone number support needs to be a lot better. That really worried me.

[jguerdat]

You didn't reach Arlo support - you Googled for it. Support is found using the app in Settings, Support.

[StephenB]

---

@jguerdat wrote:

You didn't reach Arlo support - you Googled for it. Support is found using the app in Settings, Support.

---

FWIW, the way I read the post @mykolgzy purchased a subscription, and then contacted support using the app.

Though maybe I misunderstood it.

[mykolgzy]

@StephenB You are correct.

@jguerdat I did both. You can’t get ahold of anyone unless you have the support tied to your number, so I bought it thinking we would get it sorted.