Arlo Essential Wired Video Doorbell (AVD1001) Pairing to Chime 2 (AC2001)

[Strawberry4]

I am having issues pairing my Essential Wired Video Doorbell (AVD1001) to Chime 2 (AC2001). I have been able to add the Chime 2 to my Arlo account and it is showing as "online" but when selecting to "add chime" under the doorbell device settings, the Chime 2 does not appear.

I have tried adding the Chime 2 independently in the app and directly through the "add new chime" option under the doorbell settings but neither options result in a pairing.

I have discussed this issue via the Arlo live chat but the following trouble shooting has not made any difference:

• Removing the Chime 2 from my Arlo account and resetting it by pressing the sync button for 15 seconds.
• Switching off the Bluetooth, VPN and mobile data on the iPhone 11 Pro that I am using to install the Chime 2 on.
• Logging out of the app and clearing the cookies and cache on my phone.

The Arlo agent's final piece of advice was to contact Verisure but I have not been able to make any progress with them either.

Please let me know if you are able to assist. I would really appreciate the help. 

[Strawberry4 · Accepted solution]

I have solved my own issue - it appears it was the iPhone app that was preventing me from pairing Chime 2 with the doorbell.

When logged in to my Arlo account on my laptop, the option to pair the Chime 2 becomes available. My Chime 2 is now connected to my doorbell and functioning properly.