Arlo Doorbell - Buttlon not working

[Jaynewallis]

Any help is appreciated as the chat does not work and its almost impossible to contact any support! My Arlo doorbell has stopped working. The battery is full, but the bell is not calling my phone or alerting my two chimes. I went through the process to reset the doorbell which not won't work either as the button has stopped working completely,

[ShayneS]

Hi @Jaynewallis 

Thank you for providing this feedback, I have escalated this for you and support will be reaching out to you as soon as possible.

[Pixee]

Did you ever receive a response to your query?

My doorbell is not calling either of the two numbers programmed, we have no door knocker & live in a townhouse so if I'm on the second floor, can't hear someone knocking!!

It is ridiculous that there is no functional after sales service, I hate products like this! 

[Pixee]

What is the fix for this problem? 

[ShayneS]

Hi @Pixee 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.