App can't find my doorbell

[teisenbraun]

After following many threads to try and get the app to discover my doorbell, it can't.

I reset my router.

Reset the doorbell.

Checked my router, which confirms the doorbell is connected.

Still, the app can't find it. I uninstalled and reinstalled the app.

I don't know what else to do.

[jguerdat]

Try using a computer - https://my.arlo.com

[StephenB]

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@jguerdat wrote:

Try using a computer - https://my.arlo.com

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@teisenbraun - unfortunately you can't onboard a doorbell with my.arlo.com (unless something changed recently).

But if your router lets you disable 5 ghz wifi, then try doing that while onboarding - this issue sometimes happens when the phone is connected to 5 ghz while the doorbell is using 2.4.

If you are wanting to onboard to home wifi, then you could try turning off the router wifi altogether, and create a hotspot on the phone that uses the same network name and password.  Then try onboarding to the phone wifi.  When done, disable the hotspot and turn the router wifi back on.