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Alro Video Doorbell detecting motion where there is NONE.

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unlimitedsounds
Luminary
Luminary

I have had my VIDEO DOORBELL for a few weeks and only detecting motion in the zones as well as only detecting motion types that are turned on has not worked (I have a case opened for this).  Now, It detects motion where there is NONE. It has been doing this since it was announced in another thread about a cloud update to try to fix the other issues I mentioned.  I have contacted support and provided them some samples, and they are looking into this. 

 

Is anyone else experiencing this (or did experience this and found a way to resolve)?

 

Thanks...

 

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JamesC
Community Manager
Community Manager

A recent update was deployed to the Arlo cloud that should address the accuracy of Activity Zones. This should improve accuracy by more reliably sending notifications only when motion occurs within defined zones. More work is being done to improve the behavior of Arlo Smart notifications and to fix the Activity Zones error that some users are seeing when not using an AC adapter (battery only). Stay tuned for future updates.

 

JamesC

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