Alex Show 8 Slow to Show Feed and Doorbell Camera does not show video

[ds2942]

Amazon Alex Show 8 is super slow to show the camera feed from the Arlo Pro 3 cameras.  It almost seems worthless.  It's much faster to just view the feed from the Arlo app.  The biggest problem I'm experiencing is the Arlo Video Doorbell does not show the video at all on the Amazon Alex Show 8 only audio.  The response from Alexa is either the doorbell is busy or it just times out and returns to the home screen.  I have disabled and enabled the skill multiple times, no change.  I also activated the doorbell cam from the app while requesting Alexa to show the camera and still no change.  One of the selling features of the Arlo system was its ability to work with Alexa.  This is quite maddening!  How can I resolve this issue?

[JamesC]

ds2942,

Take a look at this article for troubleshooting tips:

Why can’t I view videos from my Arlo Video Doorbell on my smart home device?

JamesC

[mrobson]

Doorbell not working with Alex Show 8 is a known issue. We've had a support case open for over 2 months.

They said:

"We already followed-up to our engineering team regarding with the issue. Unfortunately, there's no time frame that we can provide for the fix. This issue needs to be coordinated with Amazon and our engineering is still working on the fix."

[Pro-666]

Did you try the advice in the link from JamesC? Did it work?

It suggests to lower your camera resolution. So to me, it appears it's a problem with the other "smart" devices not being so smart to support a high camera resolution. In essence, you'll have to dumb down the Arlo camera for it to work.