Activity Zones Not Working and Double Notifications

[rcs5250]

For the past three days our recently installed video doorbell has been ignoring the activity zone as well as giving double motion notifications. I have tried resetting the doorbell and restarting the base station. Nothing seems to work. Our house is on a busy street and the notifications are driving my wife and I crazy. Can someone please help with these issues? 

[JamesC]

I'll update this thread once we have a solution in place. Once we have a fix, I don't anticipate any further troubleshooting will need to be done on your end as the fix will be made on the Arlo cloud.

We appreciate your patience while we work to resolve this issue.

JamesC

[JamesC]

The development team is actively investigating reports of this issue. I will provide an update once we have more information.

JamesC

[StephenB]

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@rcs5250 wrote:

For the past three days our recently installed video doorbell has been ignoring the activity zone 

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I was seeing this myself on 10/19, but it calmed down again after that.  Are you still seeing this today?

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@rcs5250 wrote:

as well as giving double motion notifications. 

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If you are using "record until motion stops", then try changing that to record a specific duration.

[rcs5250]

Yes, it started 10/19, then it calmed down yesterday, and then started doing it again this morning. 

I will try changing the recording settings. 

[StephenB]

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@rcs5250 wrote:

 then started doing it again this morning. 

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I'm also seeing an uptick in recordings this morning, but wasn't sure if it was the same issue, or just more traffic in front of the camera.  

If it is a regression, I hope they fix it soon.  The flood of recordings is definitely a nuisance (and since the doorbell can't be aimed, there isn't much that can be done about it).

[kokus]

I am having exactly the same issue. It started on the 10/19 and has not stopped. I removed all zones and still same issue. We live in a busy street and it is picking up everything cars, people walking etc. It has been working fine more than a year. 

The device has the latest firmware installed. 

1.14.0.0_1117_c9951d1_b4efa46

Anything else we can do to fix this issue? 

[PlatinumZJ]

I'm having this exact problem with my wired video doorbell.  In the past, I've been able to eliminate the problem by  going to the web portal to delete all activity zones and turn off all Smart Notifications, then restoring both after a time.  This doesn't seem to work at all anymore; I'm bombarded with push notifications for vehicle motion (I live on a busy street) even though I don't have Smart Notifications for vehicles active.  I don't even have an activity zone set that includes the street.  I've had to resort to turning off Push Notifications entirely. 

[zacharye]

This issue comes back every few months, without fail. Deleting the cameras and setting everything up again doesn't even always fix it.

Bugs are inevitable, of course, but it's very frustrating when these cameras are so expensive AND we're paying a monthly service fee. This is just one of so many issues that keep coming back to annoy us over and over...

[dan7769]

I'm getting constant notifications (iPhone) for "Motion," "Vehicle," etc., even though I've turned off all of them other than "People" in Smart Notifications. How do I make this stop?

[shannonp]

My activity zones randomly stopped being honored several days ago. I hadn't changed anything, and I'm the only person with access to the account. The activity zones were the exact same, no settings had been changed, and nothing in the video area had changed or moved. I started getting countless notifications for every single person and car passing by, which were all WELL outside the activity zones.

To troubleshoot I've remotely restarted the device, which did not help. Then I made the activity zones even smaller, even tried choosing only a small square in the corner, farthest away from the street, sidewalk, plants... still no change. I tried shrinking the size of the video area and then adjusting the activity zones accordingly. That didn't help either. I'm now getting notifications for motion that show no motion at all in the videos. I assume it saw motion outside the shrunken video area?? PLEASE FIX THIS. It's been super frustrating, and obviously caused by some update on your end. I'm away from home and cannot just turn the thing off right now.

[JamesC]

The development team is actively investigating reports of this issue. I will provide an update once we have more information.

JamesC

[Cmatise]

I am having exactly the same issue.  It started today.  

[Harlowe]

My video doorbell is alerting motion way too often. I have set the zone to be very small (see attached image of the zone). I even set the sensitivity lower and lower, to 30 now. But it still sends alerts when a truck drives by. How can I adjust this so it just tells me when a person is on my porch? Thanks!

[Harlowe]

We saw the same behavior. It calmed down yesterday but I thought it was because I adjusted settings. Either way it came back this morning and is constantly alerting on anything.

[shannonp]

Oh awesome! Thank you for the info James, I really appreciate that.

[Harlowe]

Thank you James. How can we learn when it's resolved and if we need to do anything to get the fix (update zone, firmware, etc..)? Thanks!

[Retired_Member]

I am seeing this with just the cameras as well.  Started today with giving alerts for just motion which I have turned off and always have had turned off.  Between this and getting double notifications for every alert, I have no idea why I still pay $10 per month. Time to start looking at different camera from a company that understands their own software.

[JamesC]

I'll update this thread once we have a solution in place. Once we have a fix, I don't anticipate any further troubleshooting will need to be done on your end as the fix will be made on the Arlo cloud.

We appreciate your patience while we work to resolve this issue.

JamesC

[JamesC · Accepted solution]

This issue is now resolved. For more information, take a look at status.arlo.com for server health and outage concerns.

JamesC