Acces on two smartphones not working the same

[dragonflydes]

Hi.  The main setup phone was getting alerts and videos.  Once I was granted full access using the app on my phone, I get the videos but no alerts, phone messages from the doorbell.  My husbands phone gets alerts, phone call/messages from the doorbell but not any videos.  Shouldn't both devices have the same experience?  All options are enabled except Mute.

[ShayneS]

Do you have the doorbell set to record video within the Mode settings?

Also, which version of OS are your phones running as well as the Arlo app version? 

[dragonflydes]

Not sure what Mode settings is?  It seems to be working now

[StephenB]

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@dragonflydes wrote:

Not sure what Mode settings is?  

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https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them