AVD1001B - chimes, then tries to connect, but fails every time.

[fauxpaintlady]

I have installed the video doorbell through the steps to scan the QR code. It chimes, then tries to connect, but fails every time. What is wrong?

[StephenB]

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@fauxpaintlady wrote:

I have installed the video doorbell through the steps to scan the QR code. It chimes, then tries to connect, but fails every time. What is wrong?

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There are a couple of possibilities. 

• the network name/password might have typos (putting the wrong info into the QR code)
• the QR code might not be able to handle your network name/password.  Some have found that using https://qifi.org/ works.  (You can print the code, and scan the print).
• the network needs to be encrypted (using wpa2).

The most challenging possibility is that some routers won't pass the discovery packets across the 2.4 ghz wifi and 5 ghz wifi.  If your router lets you disable the 5 ghz radio, try doing that.  If you have different network names for 2.4 and 5 ghz, make sure the phone is connected to 5 ghz (and that you are entering the 2.4 ghz network info for the QR code).