AVD1001 - incorrect voltage at doorbell leads cannot install

[ArloUser3242]

help! 🙂 i just installed a new 16VAC/30VA transformer and new 16VAC chime box.. i get the correct voltage at the transformer (around 17.6~) but no voltage at the chime box? how is that possible? and the doorbell leads at the doorbell button only show .3 ~ 1.8 or 2.0 volts?? the Arlo never even turns on with this voltage (obviously) but - the old doorbell worked perfectly with the new chime and transformer right before i installed the Arlo- how is this? 

How much voltage should there be at the Chime box? mine shows none - and the old doorbell worked - granted this was a 30 year old wiring that i have updated but left the original wiring in-tact.

i am about to take this one back to BestBuy and just go with wireless version as there are no other instructions from Arlo on my problem - and i wasn't even able to add a support plan to get live support as i cannot install the video doorbell in the first place to get my account up.

[StephenB]

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@ArloUser3242 wrote:

the old doorbell worked perfectly with the new chime and transformer right before i installed the Arlo- how is this? 

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If you put the old doorbell back, does it still work?