Wireless doorbell not recording

[Holler]

My wireless doorbell just stopped recording anything. I don’t have or want a subscription-however I want to be able to see my door for the day. Why did this all of the sudden stop?? I am not even getting all alerts. Very annoying

[StephenB]

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@Holler wrote:
My wireless doorbell just stopped recording anything. I don’t have or want a subscription-however I want to be able to see my door for the day. Why did this all of the sudden stop?? I am not even getting all alerts. Very annoying

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You should be getting alerts, but recordings either require a subscription, or a smarthub with direct access to local storage enabled.

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

[Holler]

I have a smart hub. Can I connect my wireless doorbell to it? Others were saying you can’t.

[StephenB · Accepted solution]

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@Holler wrote:
I have a smart hub. Can I connect my wireless doorbell to it? Others were saying you can’t.

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You can.  Arlo added this feature in December.

[Holler]

I am still not able to connect my wireless doorbell to our base station. It doesn’t find it. We reset everything and arlo says our basestation should be compatible with the doorbell. Please help

[StephenB]

Try onboarding it to wifi first, and then see if there is a firmware update.  If the firmware is up to date, then try again to connect it through the base.

[Holler]

We did that. It connected to wifi no problem. It is not being found by the base station

[Holler]

It is saying the firmware is up to date as well

[StephenB]

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@Holler wrote:
We did that. It connected to wifi no problem. It is not being found by the base station

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Current firmware for the AVD2001 is 1.2.0.0_624_718aea3_c998ba4.  So you might double-check that is what you are running.

Is your base a VMB4540 smarthub?

[Holler]

No it is a vmb4000 but on arlos website it says it is compatible with the wireless doorbell.

[jguerdat]

Is the base's firmware also up to date?

[Holler]

It says firmware is up to date yes. Just confused because says it should be able to connect.

[StephenB]

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@Holler wrote:
No it is a vmb4000 but on arlos website it says it is compatible with the wireless doorbell.

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Yes.  So does this article here: https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

I don't know why you are finding it so difficult.  But I do want to point out that after you succeed, you won't be able to see your local recordings in the app.  You'll have to eject the storage, and then attach the USB drive to a PC every time you want to review the recordings.

[JMTechniX]

Wireless doorbell stopped recording videos even if I paid subscription for it.

[StephenB]

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@JMTechniX wrote:
Wireless doorbell stopped recording videos even if I paid subscription for it.

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Can you save a manual recording when livestreaming?

[Alberoboy]

I need to talk to someone re clarification of functionality of available systems, so I can decide which doorbell system or bundle to buy. Please give me phone number to talk to sales or tech service. FAQ's are difficult and typically not responsive to specific potential customer concerns.

[jguerdat]

No can do - you need a subscription to talk to someone. Your best way to get info is right here - ask away.