Wireless doorbell no picture in feed

[alreadyinuse]

I got a wireless doorbell about a month ago and everything was working great for the first couple weeks. Now when there is a recording for it and I try to watch it in feeds all I get is a blank white screen, morning, noon or night. The thumbnail for the recording is normal. The notification picture for motion at the doorbell I get on my watch is a regular picture. When I go to live feed anytime of day everything is OK but all of the recordings for the last week or two have just been blank white screens when I try to watch them. This is through the app on both my phone and iPad. I do not know what they are like on the web dash board because I have not been able to access that on anything for at least two weeks.

Anyone have any ideas?

Thanks

[jguerdat]

Remove the doorbell from your account, reset it and add it back. Any better?

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

[alreadyinuse]

Well, I installed the wireless floodlight cameras that I picked up on the Arlo Black Friday sale yesterday afternoon and when I armed everything to test them I got a couple hits on the doorbell and it worked fine. Even in the dark when it might get some glare from the side of the doorway it worked fine. 

I have no idea what is going on.