Wireless doorbell no picture in feed

[alreadyinuse]

I got a wireless doorbell about a month ago and everything was working great for the first couple weeks. Now when there is a recording for it and I try to watch it in feeds all I get is a blank white screen, morning, noon or night. The thumbnail for the recording is normal. The notification picture for motion at the doorbell I get on my watch is a regular picture. When I go to live feed anytime of day everything is OK but all of the recordings for the last week or two have just been blank white screens when I try to watch them. This is through the app on both my phone and iPad. I do not know what they are like on the web dash board because I have not been able to access that on anything for at least two weeks.

Anyone have any ideas?

Thanks

[jguerdat]

Remove the doorbell from your account, reset it and add it back. Any better?

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

[alreadyinuse]

Well, I installed the wireless floodlight cameras that I picked up on the Arlo Black Friday sale yesterday afternoon and when I armed everything to test them I got a couple hits on the doorbell and it worked fine. Even in the dark when it might get some glare from the side of the doorway it worked fine. 

I have no idea what is going on.

[BrookeN]

Are you still seeing the white squares for past recordings?

[alreadyinuse]

The recordings that are just white screens are still just white screens. It has not activated since I installed and tested the wired floodlight cameras Saturday but it worked correctly Saturday.

[BrookeN]

Can you try logging out of the account and logging back in. If that has the same behavior can you try uninstalling the app and reinstalling it please. 

[alreadyinuse]

I have done those things repeatedly with the same results.

As an update the doorbell was activated over night and once again just a plain white screen when I try to watch the video. I guess am missing the point of a security camera that just shows blank white video. I am starting to regret updating my Arlo cameras instead of going with another brand. 

[BrookeN]

I have reached out to support regarding the behavior you are seeing. Support will be reaching out to you soon.