Wireless doorbell app problem library goes to previous day

[Bayardmm]

When I’m notified of detected motion and I open the app and select Library it never goes to the current date, highlighted with green dot, it always goes to the preceding day. Is there a solution?

[jguerdat]

Not sure this has anythinng to do with anything but is there a filter set? WHen you leave the library, do you have it set on the current day? I've found that viewing a different day when leaving the library/app will reopen for that day rather than current.

[Bayardmm]

Only because I clear the library every evening and therefore I’m always leaving the app on the latest day. If I then get notifications, the next day, I would expect the App Library to open on the current day, especially when I try to view notifications that come up on my phone’s Home Screen.

[StephenB]

---

@Bayardmm wrote:

Only because I clear the library every evening and therefore I’m always leaving the app on the latest day. If I then get notifications, the next day, I would expect the App Library to open on the current day, especially when I try to view notifications that come up on my phone’s Home Screen.

---

How are you opening the library?  Are you pressing the count on the camera on the main screen?  Or are you pressing the main library access?

FWIW, while I get why you'd always expect the library to start on the current day, I think there are other scenarios where it would make sense to open the library on the screen you accessed last.  So I don't think I'd consider this a bug (and would be ok with either approach).

[Bayardmm]

When I get multiple notifications I open the app and select the Library icon, which will have a green dot with the number of clips available. Then the library page will open on the previous days date. I then have to select today’s date to see the clips.

[ShayneS]

Which version of the app are you using? does this occur on any of other devices? 

[Bayardmm]

3.6.8

[ShayneS]

Is this with an Android device? 

[Bayardmm]

No, it’s an iPad ios15.6

[ShayneS]

Can you update to version 15.7 and test again. Which version of the Arlo mobile app are you running? 

[Bayardmm]

3.6.8

[Bayardmm]

What do you mean by 15.7. None of the firmware/software version are any where near those values.

[ShayneS]

Depending on the Model, 15.7 is available for the iPad. You can find more info here: https://support.apple.com/en-us/HT201222

Thanks 

[Bayardmm]

Sorry, misunderstood. My iPad is running 15.7 and my phone is running 16.

[ShayneS]

I am not able to replicate this issue as described with an iPad Pro running 15.7

When this issue occurs again would you be willing to send in a diagnostic log? I can provide further instructions.

Thanks