Wireless Essential Video Doorbell not responding at all

[GoldKey]

Model is AVD2001:

The device was working but went offline around a month ago. I've tried charging the battery, the light comes on orange and then goes green in about 15 minutes. If i disconnect and reconnect the battery charger it goes to orange light again for about 15 minutes, and then changes to green. So I cannot tell if it's charging correctly.

When I put the battery back into the doorbell it does not respond at all. I press the doorbell button, no lights or anything. I have tried pressing the reset button on the back for 15 seconds, and I do not get the flashing white light to say it's reset.

The app does not detect the device.

All of my other cameras are functioning fine.

[BrookeN]

Try to leave the battery on the charger for a full 24 hours and see if that changes the behavior you are seeing. Do you have another charger you can try as well?

[GoldKey]

I've the battery on charge for several days. The light just remains green. I have also used 2 different usb cables as well as multiple usb chargers and even tried charging off my computer.

Every time the light goes red for a few minutes, then it just goes to green and stays solid green.

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.